This policy explains what personal information Omars collects when you use this website, why, and the choices you have. In short: we use your details to take and deliver your orders, we never sell them, and you're in control of marketing and analytics.
Who we are
Omars is responsible for your personal information on this website (the "data controller"). Our address is 46 Great Horton Road, Bradford, BD7 1AL. You can contact us about your data at info@omars.co.uk.
The website and ordering system are run for us by FreeOrder, which processes data only on our instructions.
What we collect
- Your details: name, email address and phone number.
- Your orders: what you ordered, notes for the kitchen, collection or delivery choice, delivery address and order history.
- Your account: sign-in details (a password is optional and is stored scrambled, never readable), your reward credit and its history.
- Payments: handled by our payment providers (Stripe and Square). We never see or store your full card number.
- Marketing choices: whether you'd like offers by email or text.
- Technical information: basic device and browser information and, only if you agree, analytics about how the site is used (see the cookie policy).
Why we use it, and our legal basis
- To take, prepare and deliver your order and send you updates and receipts (to perform our contract with you).
- To run your account and rewards (contract).
- To keep the site secure and prevent fraud (our legitimate interests).
- To keep accounting and tax records (legal obligation).
- To send offers, only if you've opted in (consent). You can opt out at any time from your account or any message.
- To understand how the site is used, only if you accept analytics cookies (consent).
Who we share it with
Only the companies that help us serve you: payment providers (Stripe, Square), our website and hosting provider, email and text message services, and delivery partners for delivery orders. If you accept analytics cookies, Google Analytics also receives usage information. Some of these providers may process data outside the UK; where they do, they use safeguards approved under UK data protection law. We never sell your personal information.
How long we keep it
We keep your account while you use it. You can close it at any time from your account: it stops working straight away. Order and payment records are kept for as long as the law requires for tax and accounting (usually six years), then deleted.
Your rights
You can ask to see the personal information we hold about you, correct it, delete it, limit or object to how we use it, or receive a copy to take elsewhere. You can withdraw consent (for example to marketing or analytics) at any time. To use any of these rights, contact us using the details above; we'll reply within one month.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk, though we'd appreciate the chance to put things right first.
Keeping it safe
The site only works over an encrypted connection, sign-in codes expire after a few minutes, too many wrong attempts lock sign-in for a while, and access to your data is limited to people who need it.
Changes
If we change this policy we'll update it here. Important changes will be highlighted on the site.