Privacy Policy

This Privacy Policy explains how Omars collects, uses, and protects your information when you browse this website, create an account, place an order, or use wallet credits.

1. Information We Collect

• Account information: name, email address, phone number, and password (stored hashed, never in plain text).
• Order information: items ordered, delivery or collection details, order history, and special instructions.
• Delivery and billing addresses: used to fulfil your order.
• Payment information: processed by our payment providers (Stripe and/or Square). We do not store full card numbers on our servers.
• Wallet and rewards: your wallet credit balance and the history of credits earned or redeemed against orders.
• Usage data: log data, device/browser information, and cookies used to keep you signed in and remember your cart.

2. How We Use Information

• To create and manage your account and process your orders.
• To process payments and, where applicable, apply or record wallet credit.
• To send order-related notifications (e.g. order status, receipts, password resets).
• To send marketing communications where you have opted in, which you can unsubscribe from at any time.
• To detect, prevent, and address fraud, abuse, and technical issues.

3. Sharing of Information

We share information only where necessary to fulfil your order, including with:

• Payment processors (Stripe, Square) to process transactions.
• Cloud hosting and storage providers to store account data and order records.
• Email/SMS delivery providers to send order and account notifications.
• Delivery personnel/logistics partners where applicable, to fulfil delivery orders.

We do not sell your personal information to third parties.

4. Data Retention and Account Closure

You can close your own account at any time from your account settings. Closing your account deactivates it immediately — it can no longer be used to sign in or place orders — while we retain the underlying order records for as long as necessary to meet accounting, tax, and legal obligations. You may contact us at any time to request further information about, or removal of, your data, subject to these obligations.

5. Cookies

We use essential cookies to keep you signed in and to remember your cart and session preferences. These are required for the site to function and cannot be disabled without affecting your ability to place orders.

6. Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

7. Security

We use industry-standard measures — including encrypted connections, hashed passwords, and access controls — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact Omars using the details on our Contact page.