These terms apply when you order from Omars through this website. Please read them before ordering; by placing an order you agree to them. They don't affect your legal rights as a consumer.
1. Your order
When you place an order we send it to the kitchen. A contract is made when we accept your order; you'll see this on the order status page. We may decline an order, for example if we're too busy, an item has run out or we can't deliver to your address. If we decline it, any online payment is refunded in full.
2. Prices and payment
Prices are in pounds sterling and include VAT. Delivery charges and any minimum order are shown in your basket before you pay. You can pay online by card through our secure payment provider, or in person where offered. Online payments are taken when you place your order.
3. Collection, delivery and timings
Ready and delivery times are our best estimate and may change when we're busy. For delivery, please make sure your address and phone number are correct and someone is available to receive the order. If we can't reach you, we may not be able to redeliver or refund.
4. Allergies and dietary needs
Please tell us about any allergy or intolerance before ordering by contacting us directly, and use the kitchen note on each item. Our kitchen handles common allergens, so we can't guarantee any item is completely free of them. Allergen information is available on request.
5. Cancelling and problems with your order
Because food is made to order and perishable, the usual 14-day right to cancel doesn't apply. If you need to change or cancel an order, contact us straight away; once preparation has started we may not be able to. If something is wrong with your order (missing, incorrect or not of satisfactory quality), contact us as soon as possible, ideally the same day, and we'll put it right with a replacement, a refund or credit.
6. Your account
You can order as a guest or with a free account. You sign in with a code we email you (or a password if you set one). Keep access to your email secure; you're responsible for orders placed with your account. You can close your account at any time.
7. Rewards credit
Signed-in customers earn reward credit as described on our website. Credit is added when we accept an order and removed if that order is declined or refunded. Credit can only be used on orders with Omars, has no cash value, can't be transferred or exchanged, and is lost if you close your account. We may change or end the rewards scheme with reasonable notice; credit you've already earned can still be used for at least 30 days after any change.
8. Offers and coupons
Coupons are subject to the conditions shown with them (for example a minimum spend or new customers only), can't be exchanged for cash and one coupon applies per order unless we say otherwise.
9. Our responsibility
We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. We aren't responsible for delays caused by events outside our control.
10. Using this website
Please don't misuse the site, for example by placing false orders or trying to get around its security. We try to keep the site available and the menu accurate, but pictures are a guide and items may vary slightly.
11. General
We may update these terms; the version on the site when you order applies to that order. These terms are governed by the law of England and Wales, and you can bring claims in the courts of the part of the UK where you live. Questions? Contact us.